FAQs

1. Who is ShekiniSwim?

To know more about ShekiniSwim and the things we do, please check About Us.

 

2. Payment Methods that Are Supported:

• Visa
• Master
• American Express
• Discover
• JCB
• Paypal
• Paypal Credit
• Apple Pay
• Google Pay

Notice: Debit card is not acceptable in checkout and will not be processed!

 

3. How to Use My Coupon Code:

3.1. Enter the discount code input box and tap your discount name.
3.2. Click Apply.


Notice: If you want to remove the discount code from the input box, then tap the X button.

 

4. Size Guide

 

5. How long for shipment?

For more shipping details, please click Shipping.

 

6. Where is my order?

Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status.

 

7. Tips for shipping

1) A phone number and the valid email address is required to get in touch when the parcel is ready for delivery.
2) Please detailed your shipping address and include apartment or unit number when filling the shipping address. Please kindly noted that Shekini won’t be responsible for extra shipping fee or nondelivery issue.

 

8. Return

For the detailed returned policy, check Returns.

 

9. Account

By signing up an account, you can check your order detail easier and access to your own order history without hassle. Moreover, by signing up our newsletter, you can also get noticed with the new arrival and latest offer.

 

10. How to cancel my order?

Any order can be easily canceled before shipping from the warehouse. Contact our customer service to request the refund if you really want to.

 

11. Washing instruction:

Hand wash cold separately, only-non-chlorine bleach when needed, do not dry clean, do not wring or twist line dry, for best results, rinse and line dry immediately after use.


12. Can I order different size of top and bottom?

Thanks for your inquiry. We are very sorry that currently we could not offer mixed size for the top and bottom as it come with one to one when manufacturing.We may consider to sell the top and bottom separately in the future. You can also email us if you have special requirements.



13. The suit runs small/large, can I exchange for a larger/small size?

Sure thing, please send us a return request through our website and reorder the item in correct size. The item must be returned in new and unused condition(Keep everything as original, includes hang tag, washing label, hygienic liner, packing, also don't wash it).


14. I don't like the item, how can I get a refund? Any restocking fee?

We will issue refund 3 days after we receive and check the return item's condition, the item must be returned in new and unused condition. 15% restocking fee will apply. Shipping fee is not refunded. You will get the refund the way you paid.